Refund Policy

ApexResell EOOD sells digital products delivered electronically: bundles, templates, an online course, and the All Access monthly subscription. Payments are processed by Stripe, and refunds go back through Stripe to your original payment method.

This policy covers three things: your legal right of withdrawal, your legal rights when digital content is faulty or not as described, and the extra cases in which we refund voluntarily.

If you are a consumer in the EU, you can withdraw from your purchase and get a full refund within 14 days of purchase, without giving a reason (EU Directive 2011/83/EU and the Bulgarian Consumer Protection Act). This applies even if you have already downloaded the files.

To withdraw, email us within 14 days of purchase (see Section 7) and we will refund you in full.

Under the EU Digital Content Directive (2019/770) and Bulgarian law, digital content must match its description, work as described, and be fit for the purposes shown on the product page. This legal guarantee applies to every purchase and cannot be waived.

• What is covered: files that are corrupt, missing, or will not open with the software listed on the product page, and content that differs materially from its description (for example a bundle advertised with 100 templates that contains only 50);
• How long: you can rely on these rights for 2 years from delivery (for the All Access subscription: for the whole time you are subscribed);
• What you get: first, we bring the content into conformity, for example by fixing or replacing the files, free of charge and within a reasonable time. If we cannot or do not do that within a reasonable time, or the problem is serious, you are entitled to a proportionate price reduction or a full refund.

In practice: email us, tell us what is wrong, and we will aim to fix it within 7 days. If we cannot, we refund you.

We also refund in full in these cases:

• Duplicate purchase: you accidentally bought the same Product twice within 30 days;
• Unauthorized purchase: someone used your account or payment method without your authorization (subject to verification).

After the 14-day withdrawal period in Section 2 has ended, we do not refund purchases only because you changed your mind. That includes cases where:

• you no longer want the Product after it was delivered;
• the Product needs software you do not have (for example Photoshop or Canva Pro), when that requirement is listed on the product page;
• the Product works as described but does not fit your particular business;
• you did not manage to resell a Product. Resell rights are a license, not a promise of sales.

None of this limits your rights under Section 3 if the Product is faulty or not as described.

• You can cancel at any time from the billing portal in your library. Cancelling stops future renewals. Access continues until the end of the month you have already paid for.
• The 14-day right of withdrawal from Section 2 applies to your first subscription payment in the same way as to other purchases.
• We do not refund partly used months on cancellation, except where Section 3 applies or the law requires it.
• If a renewal was charged after you tried to cancel, or you forgot to cancel and have not downloaded anything in the new period, email us within 7 days of the charge and we will review it.

1. Email refunds@apexresell.com (or support@apexresell.com). For a withdrawal, send it within 14 days of purchase. A clear statement such as "I withdraw from my order" is enough;
2. Include your order number (from your confirmation email) and the email address used for the purchase;
3. For faulty or not-as-described content, briefly describe the problem and, if possible, attach a screenshot;
4. We reply within 3 business days with our decision and next steps.

• Approved refunds are issued through Stripe to your original payment method, without undue delay and no later than 14 days after we receive your withdrawal or approve your request;
• Your bank or card issuer usually shows the refund within 5-10 business days;
• Access to a refunded Product is removed from your library, and you must stop using and reselling it.

Please contact us before opening a chargeback with your bank. In most cases we can sort it out faster by email. This does not limit your right to dispute a fraudulent or unauthorized transaction with your bank.

If we cannot resolve a complaint, you can contact the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите, KZP) at kzp.bg, or use out-of-court dispute resolution through the conciliation commissions for consumer disputes (помирителни комисии) that operate with the KZP.

If you are unsure whether your situation qualifies, just ask.